Dear Sir....

[terrie]

If you have the audacity to actually say that you would like to "speaking to someone older," don't be surprised when I repeat your request word for word to the person I call to help you. If you don't like the way it sounds, you shouldn't have said it in the first place. And you're lucky our oldest and most experienced librarian is out for dental work. She'd simply tell you that we've given you everything we have and if it's not what you wanted, tough. Those of us who are younger are actually much more accomodating, because we haven't burned out with cynisism yet.